Frequently Asked Questions

Everything you need to know about your next timeless piece.

Are all Cronos watches authentic?

Yes, every timepiece sold at Cronos Watch Store is 100% authentic and comes with a certificate of authenticity and the original manufacturer's packaging.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day hassle-free return policy. The watch must be in its original, unworn condition with all security tags and protective films intact.

Do the watches come with a warranty?

All our watches include a 2-year international warranty that covers movement defects and manufacturing flaws from the date of purchase.

Can I adjust the strap or bracelet size?

Yes, most of our metal link bracelets can be adjusted. We recommend visiting a local professional jeweler, or you can use a home link-removal tool if provided with your specific model.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Affirm.